This post is from the defunct blog “Dying Church”
The modern American church is often so large and so businesslike in its approach to ministry that it easily loses track of new people who might walk in the door. Most churches long ago abandoned the idea that a church can be a genuine community—where people really know each another, where they notice every single visitor and strike up conversations with them during and after Sunday morning. In a genuine community, there would be absolutely no need of mystery "church inspectors," because the community would know precisely how they practice the gift of hospitality. But the contemporary church is so lost and desperate for "tools" and "resources" that can help them "study" their "guests," even this might help.