Darryl's Blog
Local phone service: You'd think I'd learn
Ever since we could choose a home phone service provider, I've found myself beguiled by cheaper deals. You name it, I've probably tried it. And I've suffered through:
- bundles that include high-speed DSL service that doesn't work
- echoes on the phone line, like we're talking through a tunnel
- misspellings of my last name (is Dash really that hard to spell?)
- almost losing the phone number we've had for 17 years
- misplaced orders (the orders that got lost only took 15 minutes to make)
This morning I talked to someone who asked at the end of the call, "Have I answered all of your questions?" He seemed surprised when I said no, but it's true. And sadly it's almost what I expect now.
You've heard the definition of insanity: trying the same thing and expecting different results. Therefore, I'm insane when it comes to local phone service.
I'm in the middle of a nightmare with one service provider now, and if it doesn't work, I promise you I'll go back to Bell regardless of the price. And if I ever change again, I give you written permission to shoot me*.
*Permission applies to watergun or taser only. Consult your lawyer for legal advice before proceeding.
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Oh sure, put a caveat up after you make the offer. But I do think we should go out for a game of laser tag.
Darryl,
My phone company has three times called me with some new deal that offers more services than I currently have AND for less money. All three times I have said yes and asked for the specific extra services I would like. All three times I've had a supervisor call back a couple days later telling me I can't have what I signed up for! Who called whom and offered these deals anyway?
Even worse, they called one day to offer a very sophisticated, computer-driven answering system that would track all my calls. When I asked how much, I was told it cost only $1 more per month than what I was already paying for voice mail. I had the woman on the phone repeat that it was only $1 more. Then she added I got the first month free. Sold!
At the end of the month I got a huge bill for the service! I called them up and complained, then they beefed that no one ever offered me a deal for $1 more!
Ugh.
I feel better. I'm glad I'm not the only one!